Live arrival guarantee 
The following instructions must be followed, or guarantee is voided. * if Live Daphnia DOA please send a photo of unopened bag with deceased Live Daphnia still inside within ONE hour of delivery. if bag is opened, guarantee is voided. + contact must be made within TWO hour; we ara unable to refund in cases where contact is made several hours or days later. once the betta is out of the bag, any further care is completely out of the seller hands
Water conditions, temperature, proper adjusting in the new environment, etc. - and none of this can be covered under guarantee.